For hygiene reasons, opened skincare products aren’t eligible for return. If a product doesn’t agree with your skin, stop using it and contact us — we’ll figure out the right thing to do case by case.

Email us with your order number and what’s going on. We’ll walk you through next steps. Don’t ship anything back before we confirm it.

Approved refunds go back to your original payment method and typically show up within 5–10 business days, depending on your bank.

Original shipping costs aren’t refundable unless the return is our mistake.

Email us. We reply within 2–3 business days.